Last updated: October 2025
Overview
TailorMi specializes in custom-made-to-order scrubs. Due to the personalized nature of our products, all sales are final. However, we offer replacements for defective or incorrect items.
Eligible for Replacement
We will replace items that are:
- Defective — manufacturing flaws such as torn seams, broken zippers, or fabric defects
- Incorrect — wrong size, color, or style received
- Damaged during shipping
Not Eligible for Replacement/Return
- Custom size or color requests
- Scrubs that don't fit due to incorrect measurements provided
- Scrubs that don't fit due to misjudging your preferred fit
- Changes to measurement after production has begun
How to Request a Replacement
- Contact us within 30 days of delivery at support@tailormi.live
- Provide your order number and photos of the issue
- Our team will review your request within 2-3 business days
- If approved, we will ship a replacement at no cost
Cancellation Policy
You may cancel your order within 2 hours of placing it, before production has begun. After 2 hours, your order enters production and can no longer be cancelled. To cancel, contact us at support@tailormi.live with your order number.
Refunds
We do not issue refunds for made-to-order scrubs. If we are unable to replace your item, we will issue store credit for the full purchase amount.